terms and conditions

we want you to love your pieces as much as we do. if you have any questions or would like advice about how to care for them, please email us at info@galaxyway.com

now for the boring but important bit. we’re an easy-going kind of company but in this day and age, we do need to give you the heads up on some legal stuff. by choosing to shop with Galaxy way, you accept the Terms and Conditions below and agree to be bound by them, and an agreement is formed between you and us.

IT’S YOURS!

once you’ve made full payment, the legal and beneficial title of ownership of the Galaxy way items that you purchase (the “Pieces”) will pass to you. any risk (such as loss, damage, destruction or deterioration of the Pieces) however it arises will pass to you together with the legal and beneficial title.

DELIVERY

your Pieces will be delivered to you within fourteen days from the date of purchase, unless (i) you request otherwise via your online wishlist, via email to info@galaxyway.com or (ii) your Pieces are pre-orders (“Pre-Ordered Pieces”), in which case they will be delivered to you (“Pre-Order Delivery”) within the time period specified on your invoice or within such other time period as may be informed to you by us (the “Stipulated Time Period”).

Delivery Dates

we strive to make sure that our item reaches your as soon as possible. but as there are many factors involved in the delivery process, any times quoted for delivery are genuine estimates only and are given in good faith, but are not guaranteed. because of this, please understand that we are unable to accept any liability if there is any delay in delivery.

Return of Goods

all sold items are non-refundable.

if for any reason you are not happy with your purchase(s), please notify us in writing within seven days of delivery for an exchange or credit note valid for one year. we will arrange collection and you will be charged for the costs and expenses of returning the piece(s), which must be paid prior to the collection.

THE LEGAL BIT

a few final legals which are dull but essential. namely, that we shall not, except in respect of death or personal injury caused by our negligence, be liable to you by reason of any representation or implied warranty, condition or other term or any duty at common law, or under the Terms and Conditions, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise) costs, expenses or other claims for compensation whatsoever (whether occasioned by negligence of ours or our employees or agents or otherwise) arising out of or in connection with any act or omission of ours relating to the supply of the Pieces, their use or resale by you or their use by any customer, and our entire liability hereunder shall not exceed the price of the Pieces.

THE FINAL WORD

these Terms and Conditions are written in English but we do also have versions in both Traditional and Simplified Chinese which are available upon request by emailing info@galaxyway.com if there is any conflict or inconsistency between translations, please note that the English version shall be the governing and prevailing version.

otherwise and more than anything, thank you for choosing Galaxy Way.